Logistics · AI Automation · Century Logistics

Century Logistics reduced dispatch handling time 42%

Century Logistics cut dispatch handling time 42% in 8 weeks by deploying agents that read orders, check capacity, and assign drivers automatically across 14 depots.

−42%

dispatch handling time

Challenge

Dispatchers manually matched orders to drivers across regions, creating inconsistent ETAs and overtime costs during peak seasons.

Solution

BITRIDGE shipped agentic routing integrated with Century's TMS and telematics stack, with override workflows for dispatch supervisors.

Outcome

Handling time fell 42%, on-time delivery improved 18%, and the operations team redeployed 3 FTEs to exception management.

Tech stack

TypeScript
Node.js
Redis
GCP

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